Privacy Policy

This Privacy Policy (the “Policy”) applies to this website, which is operated by LIANSTOR Energy Technology (Hebei) Co., Ltd. (“we”, “us” or “LIANSTOR”). It explains what personal information we collect when you visit this website, submit an enquiry or contact us in other ways, how we use, store and protect that information, and how you can exercise your rights.

Please read and understand this Policy before submitting any information. If you do not agree with any part of it, please do not submit your information.

1. Information we collect

(a) Information you provide. When you contact us through the enquiry or contact form on this website, we collect what you enter in that form, which may include: your name or form of address, telephone number, email address, company or organisation, country or region, type of enquiry, your role, the product series and models you are interested in, estimated quantity, target timeline, site conditions and your message. Fields marked as required are the information needed to respond to your enquiry; all other fields are optional.

If you contact us directly by email, telephone or otherwise, we also collect the same categories of information that you provide.

(b) Technical information collected automatically. To keep this website available and secure, our servers keep access logs that include the visitor’s IP address, browser and device identifier (User-Agent), the time of access and the requested address. We do not use these logs to profile individuals or for advertising.

(c) What we do not do today. As of the date of this Policy, this website does not use third-party web analytics tools and does not include third-party advertising or cross-site tracking services. If that changes, we will update this Policy first and describe the third parties involved and how they process data.

2. Cookies and local storage

This website uses a small number of cookies for basic functions such as language switching. For example, when you move between the Chinese and English versions of the site, a cookie is stored to remember the language you selected so that your next visit opens in the same language. These cookies are used only for that purpose and not for advertising or cross-site tracking.

You can view, delete or block cookies in your browser settings. If you block them, you can still browse this website, but your language preference may not be remembered.

3. How we use the information

• to answer your enquiry and provide quotations, technical documentation and after-sales support;
• to communicate with you about the project you asked about and, if we enter into an agreement, to perform our contractual obligations;
• to keep this website available and secure, to diagnose faults and to prevent abuse and attacks;
• to comply with legal obligations or to respond to lawful requests from judicial or administrative authorities.

We do not use your personal information for automated decision-making unrelated to the purposes above.

4. Sharing information with others

We do not sell your personal information. We share necessary information with third parties only in the following cases:

• where we have your separate consent;
• where it is necessary to respond to your enquiry, by providing relevant contact and requirement details to the authorised distributor or partner responsible for your country or region;
• where required by mandatory provisions of law, or in response to requests made by judicial or administrative authorities in accordance with due process.

5. International transfers

We serve customers worldwide, so your information may be transferred to and processed on servers or by teams located outside your country or region. Where such transfers occur, we comply with applicable data export laws and take steps to ensure that your information receives a level of protection no lower than that described in this Policy.

6. How long we keep information

We keep your personal information for the shortest period necessary to achieve the purposes described in this Policy, unless a longer period is required by law. When that period ends, we delete the information or anonymise it.

7. Your rights

To the extent permitted by applicable law, you have the right to:

• access and obtain a copy of the personal information we hold about you;
• ask us to correct or complete information that is inaccurate or incomplete;
• ask us to delete your personal information;
• withdraw consent you have previously given;
• ask us to explain our processing or lodge a complaint with us.

You can make such a request using the contact details at the end of this Policy. To protect the rights of the person concerned, we may first verify your identity and will respond within a reasonable period.

8. Information security

We use technical measures such as access controls and encrypted transmission, together with appropriate organisational measures, to prevent unauthorised access to, disclosure, alteration or loss of personal information. Please note, however, that no transmission or storage of information over the internet can be guaranteed to be completely secure.

9. Minors

This website is intended for business and institutional customers rather than minors, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

10. Updates to this Policy

We may update this Policy as our business, technology or the applicable laws change. The updated version will be published on this page together with a revised update date. If an update materially changes your rights, we will give separate prominent notice.

11. Contact us

If you have any question, comment or complaint about this Policy, or wish to exercise the rights described above, please contact us:

• LIANSTOR Energy Technology (Hebei) Co., Ltd.
• Email: admin@lianstor.com
• Address: Room 1321, Huafeng Hotel Building B (Chengde Science and Innovation Centre), Development Zone, Chengde, Hebei, China

This Policy was last updated on 13 October 2026.